Refund policy

Thank you for shopping PHILYPPS We strive to provide you with high-quality products and excellent customer service. In the event that you are not entirely satisfied with your purchase, we're here to help.

1. Refund Eligibility

To be eligible for a refund, please ensure that:

a) The item(s) are unused, unwashed, and in the same condition as when you received them.

b) The item(s) are returned within 14 days from the date of purchase.

c) The original receipt or proof of purchase is provided.

Please note that the following items are exempt from our refund policy:

• Items marked as "Final Sale" or "Non-Returnable."

1. Refund Process

To initiate a refund, please follow these steps:

a) Contact our customer service team via support@philypps.com, within the specified 14-day period, and provide the details of your purchase, including the order number and reason for the return.

b) Our customer service team will guide you through the return process and provide you with a return authorization number (RMA) if necessary.

c) Pack the item(s) securely in their original packaging or a similar protective packaging. d) Include a copy of the original receipt or proof of purchase with the returned item(s). e) Ship the item(s) to the address provided by our customer service team. The return shipping costs will be your responsibility unless the return is due to a defect or error on our part.

f) We recommend using a trackable shipping method to ensure that the returned item(s) reach us safely. g) Once we receive the returned item(s) and verify their eligibility for a refund, we will process the refund within [number] business days.

h) The refund will be issued using the same payment method used for the original purchase.

1. Exchanges and Store Credit

If you would like to exchange an item or receive store credit instead of a refund, please indicate your preference when contacting our customer service team. We will do our best to accommodate your request, subject to availability.

1. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately with the details and any supporting evidence (e.g., photographs). We will work with you to resolve the issue promptly, either by providing a replacement, repair, or issuing a refund.

1. Non-Refundable Shipping Costs

Please note that shipping costs incurred at the time of purchase are non-refundable unless the return is due to a defect or error on our part.

1. Legal Rights

This refund policy does not affect your statutory rights as a consumer under the applicable laws and regulations in Germany.

If you have any further questions or concerns regarding our refund policy, please don't hesitate to contact our customer service team. We are here to assist you.

Thank you for choosing Philypps. We appreciate your business.

philypps.com, Kaulbachstr. 51, Pforzheim, Germany, support@philypps.com